Frequently Asked Questions
Everything you need to know about your next pair of handcrafted sneakers.
What materials are used in GREATS sneakers?
We use premium, responsibly sourced materials including Italian leather, luxury suede, and recycled cotton. Our commitment to quality ensures that every pair is built to last and ages beautifully.
How do I find my perfect fit?
Most of our styles run true to size. If you are between sizes, we generally recommend sizing down for our leather sneakers as they will stretch slightly and mold to your feet over time.
What is your shipping policy?
We offer free standard shipping on all orders over $100 within the continental United States. Orders are typically processed within 1-2 business days and delivered within 3-7 business days.
Can I return or exchange my order?
Yes, we offer a 30-day return and exchange window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our global reach and hope to offer international shipping to more countries in the near future.
How should I clean and care for my shoes?
For leather styles, we recommend using a damp cloth and a mild leather cleaner. For suede, use a specialized suede brush to remove dirt. Avoid machine washing to preserve the integrity of the handcrafted materials.